Resume

Proudly displaying a portion of my previous client and learning partners.

Previous Client Engagements

2015 - Present

Global software rollouts: highly customized implementation training, including guided learning demos, best-practice enhancements, business case scenarios, and graded exams, bridging business and learner needs through deep understanding of user role requirements and change management principles.
Government agencies & women's health organizations: presented health research findings and produced CE-accredited courses for doctors, plus quick-reference job aids and social media support kits.
Bilingual programs: built English-Spanish accredited certification courses for certified medical translators, with multi-channel delivery across classroom, virtual, and self-paced formats, including gamified elements.
Construction & municipal infrastructure: built a multi-module Rise/Storyline course for project managers transitioning from commercial to municipal water/wastewater construction, plus a task-based Procore workflow training program (RFIs, submittals, observations, punch list) with a Rise scenario-based assessment.
Measured results: increased employee retention 20% through a gamified onboarding program; reduced customer support response time 30% by implementing microlearning modules; improved compliance training completion rates 25% using scenario-based learning.

2012 - 2014

Served as organizational effectiveness consultant, partnering with client stakeholders to define specific learning objectives; designs increased employee engagement 35%.
Built computer-based training solutions mapped directly to those objectives, earning 95% positive feedback from participants.
Streamlined operational processes through process re-engineering initiatives, achieving $4.2M in annual cost savings.

2011 - 2012

Combined technical subject-matter expertise with clear, real-world language to build easy-to-understand training.
Developed content across Infrastructure Security, English/Grammar, Banking, and Emerging Technologies subject areas.

2006 - 2012

2008 - 2010

Sustainable Operations Management

2003 - 2008

Degree in Management

Specializing in Mechanical Engineering

Minor in Human Resources